Refund and Delivery Policy

This policy applies to BuFro digital voice services, wallet top-ups, subscriptions if offered, and enterprise service orders supplied by BUFRO LTD, company number 17182686, registered in England and Wales.

1. Digital delivery

BuFro services are delivered digitally through the web application. Wallet credits are normally available after successful payment confirmation from the payment processor. Call services are consumed when a call is connected or attempted through supported telecom routes.

2. Wallet top-up refunds

• You may request a refund of unused wallet credits within 14 days of purchase.
• Credits already used for calls, telecom costs, translation processing, or completed digital services are not refundable unless required by law or caused by a confirmed BuFro error.
• Refunds are normally returned to the original payment method where technically possible.

3. Failed, duplicate, or unauthorised payments

If a payment is duplicated, charged incorrectly, or confirmed as unauthorised, contact us as soon as possible. We will review processor records and, where appropriate, refund or correct the balance.

4. Call quality and route issues

Voice quality can be affected by internet connection, destination network, telecom provider, device, language pair, and third-party API availability. Where a charge was caused by a confirmed system error and no usable service was delivered, we may restore credits or issue a refund.

5. Enterprise cancellations

Enterprise projects, integrations, and deployment services follow the written quote or service agreement. Setup work, custom development, and third-party costs may be non-refundable once work has started, unless the written agreement says otherwise.

6. How to request a refund

Email onasuh@mysimtr.site or orhunnasuh@gmail.com with your account phone number, payment date, amount, currency, processor reference if available, and a short explanation. You can also contact WhatsApp +90 531 294 05 34.

7. Review time

We aim to respond to refund requests within 5 business days. Processor settlement times can vary by card issuer, bank, country, and payment method.