Terms of Service

These Terms govern use of BuFro, a digital voice translation and call intelligence service operated by BUFRO LTD, a private company limited by shares registered in England and Wales with company number 17182686. Registered office: 71-75 SHELTON STREET, COVENT GARDEN, LONDON, UNITED KINGDOM, WC2H 9JQ.

1. Our service

BuFro provides software-based voice translation, international calling support, AI-assisted call workflows, wallet top-ups, and related business services. BuFro is not a bank, money transfer provider, investment service, regulated financial adviser, telecom carrier, or emergency calling service.

2. Company classification

BUFRO LTD is filed with SIC codes 47910, 62012, 62020, and 82990, covering online retail/distance selling, software development, information technology consultancy, and business support activities.

The registered office shown on this website is the statutory registered office. Trading address, beneficial owner, director, and identity information may be provided directly to regulated partners, banks, payment processors, or authorities during onboarding or verification, but is not published on the website.

3. Eligibility and account responsibility

• You must be at least 18 years old, or have authority from the business you represent.
• You must provide accurate account, phone, billing, and contact information.
• You are responsible for keeping login credentials secure and for activity under your account.

4. Acceptable use

You must use BuFro only for lawful communication. You must not use the service for harassment, spam, fraud, impersonation, misleading calls, unlawful recording, emergency calls, regulated financial advice, illegal content, or any communication that violates telecom, privacy, consumer protection, sanctions, or export laws.

You must not use BuFro for robocalling, caller ID spoofing, phishing, scams, debt collection harassment, unlawful marketing, telecom manipulation, jamming, surveillance without consent, or any activity that creates complaints, chargebacks, regulatory risk, or harm to recipients. We may require identity, business, or use-case verification before enabling higher limits or enterprise features.

5. Call consent and recipient rights

You are responsible for obtaining any consent required for calling, translation, monitoring, recording, or processing call content. Recipients may opt out from BuFro translated calls. We may block calls, accounts, or routes where we identify abuse, legal risk, payment risk, or recipient opt-out requests.

6. Prices, currency, and payments

Self-service wallet top-ups are shown in the application before payment, currently including 100 TRY, 250 TRY, 500 TRY, and 1,000 TRY options. Per-minute call charges vary by destination, route, and translation mode. Enterprise services are provided under written quote in GBP, USD, EUR, TRY, or another agreed currency.

Payments may be processed by Stripe, Paynkolay, banks, card networks, or other payment providers. Card or bank statements may show BUFRO LTD, BUFRO, or a payment processor descriptor. BuFro does not store full card numbers on its own servers.

Wallet credits are seller-maintained credits usable only for BuFro services. They are not e-money, stored value redeemable with third parties, a deposit account, money transfer, remittance, investment, or a cash withdrawal product. Credits cannot be transferred between users or redeemed for cash except where a refund is due under the Refund and Delivery Policy or applicable law.

Any taxes, VAT, telecom surcharges, payment processor fees, or currency conversion effects are shown where applicable or included in the quoted amount. If we offer a promotion, discount, trial, or subscription in the future, the price, renewal, cancellation, eligibility, and expiry conditions will be shown before purchase.

7. Payment security

Payments are handled by hosted payment processors or secure payment infrastructure. BuFro does not ask customers to send full card details by email, chat, or WhatsApp. Customers should only complete payment through the official checkout flow served over HTTPS.

8. Delivery

Wallet credits are normally made available after successful payment confirmation. Digital voice services are delivered through the web application. Enterprise deployments are delivered according to the written scope and project schedule.

No physical goods are shipped. Delivery destination restrictions may apply because of telecom route availability, language availability, sanctions rules, payment processor rules, or abuse-prevention controls.

9. Refunds and cancellations

Refund rights are explained in the Refund and Delivery Policy. Used wallet credits, completed calls, consumed telecom costs, and completed digital services are generally not refundable unless required by law or caused by a confirmed service or payment error.

You may stop using BuFro at any time. For wallet top-ups, cancellation normally means requesting a refund of unused eligible credits. For enterprise services, cancellation follows the written quote, statement of work, or service agreement.

10. Service availability

Voice translation depends on internet connectivity, telecom routes, third-party APIs, destination availability, language support, and payment status. We may update, pause, or restrict features where needed for security, compliance, maintenance, or abuse prevention.

11. Legal, export, and sanctions restrictions

You must not use BuFro in, from, to, or for the benefit of any jurisdiction, person, entity, product, or service where doing so would violate applicable sanctions, export controls, telecom rules, payment processor rules, or law. We may reject payments, block routes, suspend accounts, or request additional information where required for compliance.

12. Account suspension and termination

We may suspend or terminate access where we reasonably believe an account is involved in abuse, unlawful activity, payment risk, sanctions risk, false information, excessive disputes, security incidents, recipient complaints, or breach of these Terms. Where practical and lawful, we will tell you the reason and any steps available to resolve the issue.

13. Chargebacks and disputes

If you have a problem with a payment or service, contact us first so we can investigate. If you open a chargeback or payment dispute, we may provide the payment processor or card network with relevant transaction, delivery, account, support, and usage records to defend or resolve the dispute.

14. Intellectual property

BuFro software, brand assets, website content, designs, and service materials belong to BUFRO LTD or its licensors. You may not copy, resell, reverse engineer, or misuse the service except as allowed by law or a written agreement.

15. Liability

Nothing in these Terms limits liability that cannot legally be limited. To the fullest extent permitted by law, BuFro is provided without a guarantee that every call, translation, route, or integration will be uninterrupted or error-free. We are not responsible for losses caused by unlawful use, inaccurate account information, third-party network failures, or customer failure to obtain required consent.

16. Governing law

These Terms are governed by the laws of England and Wales, unless mandatory consumer law in your country gives you additional rights.

17. Complaints and contact

For questions about these Terms, contact BUFRO LTD at onasuh@mysimtr.site, orhunnasuh@gmail.com, or WhatsApp +90 531 294 05 34.

We aim to acknowledge service, billing, privacy, or complaint messages within 5 business days.